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They Took My Money, ... Never Mind (Updated)

... but did not email me my License code.

The IntelliJ IDEA people did.

Repeated emails to customer service went unanswered.

There's not a phone number I can call to talk to a live person. I don't know what's wrong.

Update: I received a reply to yet another email I sent them, but using a different email address, this (Monday) morning:

Sorry for the delayed answer. We had a few days off here.

Our records show that we sent you a license on December 26. Please find attached a copy of the licensing email.

So they did send the license out. But I never received it. How do I track down something like this? Are spam filters to blame?



Re: They Took My Money, ... Never Mind (Updated)

Did you finally get the license? IntelliJ charges showed up on my credit card as "www.ELEMENTSINFO.COM" (sic) a year ago.. The JetBrainer's are too busy guzzling the great Czech beer to provide personal service. Good luck..

Re: They Took My Money, ... Never Mind (Updated)

Need help, what is www.ELEMENTSINFO.COM? Any info you can give would be great, Thanks

Re: They Took My Money, ... Never Mind (Updated)

they are the people who supply Norman anti virus. I got a shock when their name came up on my credit card statement but the I realised what the money was for

Re: They Took My Money, ... Never Mind (Updated)

I did (see my update). Thank you.

Re: They Took My Money

Just a heads up, thousands of accounts through elementsinfo were compromised! Just a heads up, I had to get a new card and number. Might want to check on that! Good luck. What a pain right?

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